There are so many factors to consider when launching an email campaign – Will it scale properly? Will I be noticed in a crowded inbox? What will the engagement be like? etc. – but whether or not it will even reach your client’s inbox shouldn’t be included on that list.
Luckily for financial marketers, 94% of emails sent in the banking & finance industries successfully find their way to the inbox according to a recent study.
Even still, marketers are all-too-aware that the path to a client is a treacherous one. Spam traps, blacklisting, blocking, bulking and IP reputation have likely affected your email campaign performance at some point.
To ensure that your next campaign is included in that 94%, here are some tips to navigate your way around the deliverability potholes you may face, keeping you firmly on track towards the clients’ inbox.
Master Your IP Reputation & Avoid the Traps
Whether you’re migrating your email programs to a new Email Service Provider (ESP) or require an additional IP address to send from, there are some key deliverability considerations to avoid spikes in your bounce rates. Since ISPs track sender reputation predominantly by IP address, knowing how to achieve and maintain a high sender score is crucial to your email marketing performance.
When sending from a new IP, your objective is to achieve the best response rate possible in order to grow your reputation. A good place to start is with the advisors you email on a regular basis as opposed to unpredictable prospects. Segment your list by how long it’s been since contacts opened or clicked on an email. During the first week of sending from your new IP, only send to those who have opened or clicked an email most recently.
Following the initial warm up, send-volume needs to be ramped up in gradual increments. If you’re sending too much at once, you may run into ISP volume triggers.
Both blocking and blacklisting stem from poor IP reputation. By sending to a small, highly engaged list of advisors and gradually widening this until you reach full volume, ISP filters will be trained to accept your emails and deliverability traps will be avoided. (tweet this!)
Outsmart the ISP
Once you’ve achieved a strong IP reputation and you’ve avoided being blocked, the recipient’s ISP will accept your email. But just as it seems the hard work is over, you’re faced with the issue of bulking.
Bulking means that rather than the recipients’ ISP routing your email to the inbox, it triggers a spam filter and gets redirected to the junk folder. Here are the best strategies to keep this from happening.
Start With the Easy Stuff
Despite the complex nature of spam filters, there are some well-known triggers that can be avoided by adhering to best practices.
Microsoft Outlook, a common email client amongst financial advisors, identifies certain words and characters as spam, especially when used in subject lines. If you are promoting a fund competition, bear in mind that ‘win’ is considered a trigger word.
Here is a list of other notorious spam filter trigger words: A List of Common Spam Words
Clean and well-structured code makes a difference too. Avoid using hidden text and remove any redundant HTML tags. If you are sending HTML emails, be sure to include a text version. The recipient will then receive HTML or plain text depending on their ISP settings, and the spam filters will typically let it through.
Keep Your Data Clean
Speaking of clean code, keeping your data well maintained is just as important. To improve deliverability, it all starts with how you capture your data. If you are doing so through a form, validation rules need to be in place to ensure email addresses are accurately captured. It’s also worth looking at your existing data and checking for obvious mistakes.
Invalid email addresses should be picked up though by your ESP as a hard bounce. These bounces are permanent and reattempts to deliver could do damage to your sender reputation. Soft bounces are of a different nature, however, and approaching these with the right tact could have a significant impact on your deliverability.
The Soft Bounce Approach
Soft, or transient, delivery failures still have a chance of being accepted by the receiving domain at a later time. A temporarily unavailable server or a full recipient inbox are common reasons for soft bounces to occur.
To protect your sender reputation and deliverability, contacts should be suppressed after a defined number of soft bounces. The key is to continually monitor and adjust.
At StoneShot, we can help keep your lists clean and reduce your bounce rate. We send emails to thousands of advisors every day and log the bounces that occur. These are then flagged so you can export and investigate from a distribution list before you hit send again. What’s more, we will automatically suppress contacts that bounce 5 consecutive times. Your lists will be maintained without lifting a finger.
For more helpful advice on how to not only get your email to the inbox, but also to get it noticed, check out these helpful articles:
- Dodging the Dreaded SPAM Folder
- The Cans and Can’ts of CAN-SPAM
- Delivering the Content Advisers Want to See
- 4 Ways to Stand Out in a Crowded Inbox
- The Three Second Email Rule
To discuss our services or to find out more about deliverability, get in touch at firstname.lastname@example.org